Definitely recommend Dr Lim if your children have ear issues and need tubes. He did an amazing job with my kids.
I had an appointment at Virginia ENT today at 8:10 a.m., but when I arrived, the light skinned receptionist at Window 3 told me my appointment had been bumped to the 17th. I was never informed of any change. I had spoken to a staff member previously who confirmed the appointment for 3/10/2026 she never mentioned any rescheduling. During that call, I asked, ‘Wait, you have a new address, right?’ and she confirmed, ‘Oh yeah, our new address is such-and-such.’ I had to remind her about the address, and still no mention of a date change. I rushed this morning, adjusting everything for my daughter’s ear appointment, and this was a major disruption. When I asked for a grievance form, she was rude and kept insisting someone called me; no one did. I asked if we could move the time for 3/17, but the only option was 2:40, which didn’t work. When I told her to keep it at the original time, she got smug and asked, ‘Did you need an appointment reminder?’ being really smart and condescending. I’m writing this review because I will not be brushed off or made to feel like I’m imagining things. Please improve your communication and customer service. For the record, my daughter’s Doctor is really great; I’m just writing this review because of the poor attitude of the receptionist.
Thank you so much Dr. Van for vacuuming out my ears, because before my ears were cleaned, I had enough wax in each ear to create a taper candle AND a crayon! See the two funny AI-generated photos, attached.
Google is still learning the navigation to the parking lot
Longtime patient here and always grateful for their help!